Help & exchanges

Every Nordenlux piece is printed for a single order, so we do not hold stock to swap from. That shapes how we handle things.

If the item is faulty, we refund it

A fault in the print, a flaw in the garment, or the wrong item in the parcel — email hello@nordenlux.com with your order number and clear photos of the item, the print and the shipping label. If it is a fault on our side we refund you in full, and you will not normally need to post anything back.

Anything else, write to us

A size that did not work out, a change of mind, an address problem, a parcel that has not arrived — email hello@nordenlux.com with your order number and tell us what happened. A person reads it and we work it out case by case. No portal, no form.

Sizing, before you order

The classic and the washed tee are cut differently — at size S there is about 5.7 inches of difference in the chest — so a size that fits you in one will not necessarily fit in the other. Both charts are on the product page, and we are happy to work through the measurements with you.

The full policy is at /policies/refund-policy.