Refund policy

Every Nordenlux piece is printed for a single order, so we do not hold stock to swap from. That shapes the policy below.

If the item is faulty, we refund it

A fault in the print, a flaw in the garment, or the wrong item in the parcel — email hello@nordenlux.com with your order number and clear photos of the item, the print and the shipping label. If it is a fault on our side we refund you in full. You will not normally need to post anything back.

Anything else, write to us

A size that did not work out, a change of mind, an address problem, a parcel that has not arrived — email hello@nordenlux.com with your order number and tell us what happened. A person reads it and we work it out case by case. There is no automated returns portal and no form to fill in.

Sizing, before you order

The classic and the washed tee are cut differently — at size S there is about 5.7 inches of difference in the chest — so a size that fits in one will not necessarily fit in the other. Both size charts are published on every product page. If you are between sizes, ask us first and we will work through the measurements with you.

Refunds

Approved refunds are issued to the original payment method. Processing times vary by bank, card issuer or payment provider.

Contact

DCMAhub LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, United States · hello@nordenlux.com · +1 307 291 8259